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Privacy Policy

Last Updated: December 28, 2025

1. Introduction

Welcome to CivicAlert. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our emergency incident reporting platform.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Register for an account (name, email address, phone number)
  • Report an incident (location data, photos, descriptions)
  • Update your profile information
  • Contact our support team
  • Participate in community discussions

2.2 Location Information

With your permission, we collect precise location information from your device when you report incidents. This helps emergency responders locate incidents accurately and notify nearby users about relevant safety concerns.

2.3 Automatically Collected Information

When you access our platform, we automatically collect:

  • Device information (type, operating system, browser type)
  • IP address and general location
  • Usage data (pages visited, features used, time spent)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To facilitate incident reporting and emergency response
  • To verify and authenticate reported incidents
  • To send notifications about nearby incidents and safety alerts
  • To maintain and improve our platform's functionality
  • To analyze usage patterns and optimize user experience
  • To communicate with you about your account and our services
  • To comply with legal obligations and prevent fraud
  • To generate anonymized statistics for public safety research

4. Information Sharing and Disclosure

4.1 Emergency Services

We share incident information with relevant emergency services, law enforcement, and government authorities to facilitate rapid response to reported incidents.

4.2 Community Members

Verified incident information may be shared with nearby community members to keep them informed about safety concerns in their area. Personal information is limited to what you choose to make public.

4.3 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform, including cloud hosting, analytics, and communication services.

4.4 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security audits and vulnerability assessments
  • Employee training on data protection practices
  • Incident response procedures for data breaches

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request copies of your personal information
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Objection: Object to processing of your personal information
  • Restriction: Request restriction of processing your information
  • Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Incident reports may be retained longer for public safety records and analysis. When we no longer need your information, we will securely delete or anonymize it.

8. Children's Privacy

Our platform is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can delete that information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

10. Updates to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date. We encourage you to review this privacy policy periodically for any changes.

11. Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us:

Data Protection Officer

dpo@civicalert.com
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